ng999 Terms & Conditions — Your Rights & Responsibilities

1Introduction & Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and ng999 ("ng999", "we", "us", "our"), the operator of the online gambling platform accessible at https://ng999.io ("the Platform"). By accessing, registering on, or using any part of the ng999 Platform, you unconditionally accept these Terms in their entirety.

These Terms apply to all products and services offered through ng999, including but not limited to casino games, live dealer tables, sports betting, crash games, slots, Hi-Lo, and any other gambling or entertainment products made available on the Platform from time to time.

These Terms are published in English. In the event of any conflict between a translated version and the English version, the English version shall prevail in all respects.

2Eligibility & Age Verification

To register and use the ng999 Platform, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. ng999 is strictly a 21+ platform. Persons under the age of 21 are absolutely prohibited from registering, depositing, or placing any wager on the Platform.
• You must be legally permitted to participate in online gambling under the laws applicable to your jurisdiction of residence. It is your sole responsibility to determine whether online gambling is lawful in your location.
• You must not be acting on behalf of any other person or entity. All accounts must be registered in the player's own legal name.
• You must not be a current employee, contractor, director, officer, or close family member of ng999 or any affiliated company, including game providers and payment processors.
• You must not be a previously self-excluded player, nor hold an ng999 account that has been previously closed for breach of these Terms.

ng999 reserves the right to request documentary proof of age and identity at any time, including prior to processing any withdrawal. Acceptable identity documents include a valid National Identity Card (NID), passport, or any government-issued photo identification recognised in Bangladesh. Failure to provide satisfactory age verification documentation within five (5) business days of a request will result in account suspension and may result in permanent account closure.

3Account Registration & KYC

To access real-money services on ng999, you must complete the account registration process and provide accurate, truthful, and complete information. The following conditions apply to all ng999 accounts:

• One account per person: Each individual player may register and maintain exactly one (1) ng999 account. The creation of multiple accounts by the same person — whether using different email addresses, mobile numbers, payment methods, or device identities — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.
• Accurate registration information: You must provide your legal full name, a valid email address, a valid Bangladeshi mobile number, and your date of birth as registered with your National Identity Card or passport. You must not use false names, pseudonyms, or the identity of any other person.
• Know Your Customer (KYC) verification: ng999 operates a mandatory KYC verification process. Before processing your first withdrawal, you will be required to verify your identity by submitting a copy of a valid government-issued photo ID and, where applicable, proof of your registered payment method. KYC documents must be submitted via the account verification section of the ng999 dashboard.
• Account security: You are responsible for maintaining the confidentiality of your username and password. ng999 recommends using a strong, unique password that is not used on any other platform. You must notify ng999 support immediately at [email protected] if you suspect unauthorised access to your account.
• Account information updates: You must promptly update your account information if any details change. ng999 is not liable for any loss arising from your failure to maintain accurate account information.

ng999 reserves the right to conduct enhanced due diligence on any account at any time, including requesting source-of-funds documentation where transaction volumes or patterns indicate elevated risk. Players who fail or refuse to cooperate with enhanced due diligence may have their accounts suspended pending investigation.

4Deposits & Payment Methods

ng999 accepts deposits via the following payment methods available to Bangladeshi players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The following terms apply to all deposits:

• Minimum deposit: The minimum deposit amount on ng999 is ৳100 via mobile wallet (bKash, Nagad, Rocket, Upay). Minimum deposits via bank transfer may vary by institution and will be displayed at the point of deposit.
• Maximum deposit: Daily and monthly deposit limits may be applied based on your account verification status and responsible gaming settings. Players may set voluntary deposit limits via the account dashboard.
• Deposit processing: Mobile wallet deposits are credited to your ng999 account instantly upon successful transaction confirmation. Bank transfer deposits may take one to three business days to clear, depending on the processing bank.
• Deposit ownership: All deposits must originate from a payment account held in your own name. ng999 does not accept deposits from third-party sources. Any deposit identified as originating from a third party will be returned and the account may be suspended pending investigation.
• Currency: All transactions on ng999 are conducted in Bangladeshi Taka (BDT, ৳). No currency conversion is applied to deposits made via Bangladeshi payment methods.
• Deposit fees: ng999 does not charge fees on deposits. However, your payment provider (e.g., bKash, Nagad) may apply their own transaction charges. You are responsible for any fees levied by your payment provider.

5Withdrawals

Players with verified ng999 accounts may submit withdrawal requests at any time, subject to the following terms and conditions:

• Minimum withdrawal: ৳500 per transaction.
• Maximum withdrawal: ৳200,000 per transaction. Players wishing to withdraw amounts exceeding this limit must submit multiple requests across consecutive processing windows.
• Processing time: Withdrawal requests submitted by fully verified accounts are processed within 15 minutes on average to bKash and Nagad. Withdrawals to bank accounts may take one to three business days depending on the receiving institution.
• KYC requirement: Your ng999 account must be fully KYC-verified before any withdrawal is processed. First-time withdrawals will trigger an automatic KYC review. ng999 reserves the right to delay withdrawal processing pending satisfactory completion of KYC verification.
• Withdrawal destination: Withdrawals will only be processed to a payment method that has been used to make a deposit on your ng999 account. ng999 does not process withdrawals to third-party accounts, accounts in another person's name, or payment methods not previously used for deposit.
• Wagering requirements: Where a bonus has been applied to your account, the associated wagering requirements must be met in full before the bonus-derived balance may be withdrawn. Withdrawals requested before wagering requirements are complete will result in the forfeiture of the bonus and any winnings attributed to that bonus.
• Withdrawal fees: ng999 does not charge withdrawal fees. Your payment provider may apply standard transfer charges.

ng999 reserves the right to request additional identification documents or source-of-funds information before processing any withdrawal, particularly where the withdrawal amount is material or the account transaction history warrants additional review. Refusal to provide such documentation may result in withdrawal delay or cancellation.

6Bonuses & Promotions

ng999 offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the point of offer:

• Wagering requirements: All deposit bonuses, free spins, and cashback offers carry wagering requirements that must be fulfilled before any bonus-derived balance can be withdrawn. The applicable wagering multiplier will be clearly stated on each offer page.
• Game contributions: Not all games contribute equally to wagering requirements. Slot games typically contribute 100% of each wager. Live casino games, table games, and sports betting wagers may contribute a lower percentage, as specified in the individual offer terms.
• Time limits: All bonuses are subject to expiry periods. Bonus funds and any associated winnings that remain subject to incomplete wagering requirements at the time of expiry will be removed from the player's account automatically.
• Bonus stacking: Unless explicitly stated otherwise, bonuses may not be combined. Only one bonus may be active on a player's account at any given time.
• Eligibility restrictions: Bonuses are offered to eligible players only. ng999 reserves the right to restrict any bonus offer to specific player segments, geographic locations, deposit methods, or account verification statuses.
• Abuse prevention: ng999 uses automated systems to detect bonus abuse, including pattern betting, low-variance game strategies deployed exclusively during bonus wagering, and coordinated multi-account activity. Any account identified as engaging in bonus abuse will have the relevant bonus and associated winnings voided.
• VIP Programme: ng999 operates a VIP loyalty programme with Silver, Gold, Platinum, and Diamond Elite tiers. VIP cashback rates, withdrawal priority, and account manager access are determined by tier. VIP status is awarded at ng999's discretion and may be reviewed or revised at any time.

7Game Rules & Fair Play

All games available on the ng999 Platform are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The following rules apply to game participation:

• RNG certification: All slot and virtual table games use certified Random Number Generator (RNG) systems that have been independently tested and audited by recognised third-party testing laboratories. The outcomes of all RNG games are entirely random and cannot be predicted or manipulated.
• Live dealer games: Live dealer games are streamed in real time from certified studio environments. All live dealer results are determined by physical game equipment (cards, roulette wheel) under controlled conditions. ng999 does not control or influence live game outcomes.
• Malfunctions: In the event of a game malfunction, disconnection, or technical error during a game round, the affected round may be voided at ng999's discretion. No winnings will be paid in respect of a game round affected by a confirmed technical malfunction. ng999 is not liable for any loss arising from a game interruption caused by internet connectivity issues on the player's side.
• Game provider terms: By playing any game on ng999, you also agree to be bound by the terms of the relevant game provider. Links to individual provider terms are available on request from [email protected].
• Return to Player (RTP): Published RTP percentages for slot titles represent theoretical long-term averages. Actual returns experienced by an individual player during any given session may differ significantly from the published RTP.

8Sports Betting Rules

The ng999 sportsbook offers pre-match and in-play betting markets on cricket (including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures), football, kabaddi, hockey, and other sports. The following rules govern all sports betting activity on ng999:

• Bet acceptance: All bets are accepted subject to ng999's prevailing odds at the time of placement. ng999 reserves the right to refuse, limit, or cancel any bet at its discretion, including where a pricing error is identified.
• Minimum and maximum stakes: Minimum and maximum stake amounts per bet are displayed in the ng999 sportsbook interface at the time of bet placement. These limits may vary by market and event.
• Void bets: A bet will be declared void if the relevant event is cancelled, postponed beyond the settlement deadline, or if the market is closed in error. Void bet stakes are returned to the player's account balance.
• Settlement: Sports betting markets are settled using official results from the relevant governing body (ICC for cricket, FIFA for football, etc.). ng999 will not settle markets on the basis of unofficial sources or social media reports.
• In-play betting: In-play bets are accepted subject to live data feed availability. ng999 is not liable for delays or inaccuracies in third-party data feeds that may affect in-play market pricing or availability.
• Suspicious betting activity: ng999 monitors all sports betting activity for signs of match-fixing, insider information usage, or coordinated syndicate betting. Any account identified as engaging in such activity will be suspended pending investigation, and affected bets will be voided.

9Responsible Gaming

ng999 is committed to promoting safe, responsible gambling practices. The Platform provides all registered players with the following responsible gaming tools, accessible via the account settings panel after login:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits. Once set, a deposit limit reduction takes effect immediately. A deposit limit increase is subject to a 24-hour cooling-off period before taking effect.
• Session time limits: Players may set a maximum session duration. ng999 will display an alert when the set session limit is approaching and will automatically log the player out upon expiry.
• Cooling-off periods: Players may request a temporary account suspension of between 24 hours and 6 weeks. During a cooling-off period, the account remains registered but all deposits, betting, and casino activity are suspended.
• Self-exclusion: Players who wish to stop gambling for an extended period may activate self-exclusion for a minimum of 6 months or permanently. Self-exclusion is irreversible for the duration of the selected period. ng999 will make all reasonable efforts to enforce self-exclusion across the Platform.

If you are concerned that gambling is negatively affecting your finances, mental health, or personal relationships, ng999 urges you to make use of the above tools and to contact our support team at [email protected]. You may also wish to review the guidance available on the ng999 Responsible Gaming page.

10Prohibited Activities

The following activities are strictly prohibited on the ng999 Platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of all balances, and may result in civil or criminal referral:

• Creating or operating more than one ng999 account, or operating an account on behalf of another person.
• Providing false identity information during registration or KYC verification.
• Using a VPN, proxy server, or any other technology to conceal your true geographic location or to circumvent access restrictions.
• Exploiting software bugs, errors, or vulnerabilities to obtain an unfair advantage in any game or sports betting market.
• Colluding with other players, game agents, or third parties to influence game outcomes.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in place of genuine human play.
• Engaging in bonus abuse, including but not limited to pattern wagering, low-risk hedging strategies employed solely during bonus wagering periods, or coordinated multi-account bonus farming.
• Attempting to launder funds through the ng999 Platform or using the Platform for any transaction connected with criminal activity.
• Placing bets on sporting events where you possess insider knowledge not publicly available at the time of bet placement.
• Harassing, threatening, or abusing ng999 staff or other players via any communication channel.

11Account Suspension & Closure

ng999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Circumstances that may lead to account action include, but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the stipulated time period.
• Failure to provide source-of-funds documentation when requested.
• Suspicious account activity, including transaction patterns consistent with money laundering or fraud.
• A chargeback or payment dispute initiated against ng999 by the player or their payment provider.
• A court order, regulatory directive, or law enforcement request requiring account action.

Where an account is suspended or closed as a result of a confirmed breach of these Terms, ng999 reserves the right to withhold any balance remaining in the account pending the outcome of any investigation. Where fraud or criminal conduct is confirmed, balances may be forfeited in their entirety.

Players who wish to voluntarily close their ng999 account in good standing may do so by contacting [email protected]. The account balance will be returned to the registered payment method within five (5) business days, provided all KYC and wagering requirements have been met.

12Intellectual Property

All content on the ng999 Platform, including but not limited to the ng999 brand name, logo, website design, software, game interfaces, text, graphics, images, and audio-visual materials, is the intellectual property of ng999 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ng999 Platform for personal, non-commercial gambling entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publish, reverse-engineer, disassemble, or create derivative works from any part of the ng999 Platform without prior written consent from ng999.

Game content displayed on ng999 remains the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). Any use of game content outside the ng999 Platform is subject to the terms of the respective provider.

13Limitation of Liability

To the fullest extent permitted by applicable law, ng999 excludes all liability for any loss or damage of any kind arising from your use of the Platform, including but not limited to:

• Any loss of funds resulting from gambling activity on the Platform, whether due to game outcomes, sports betting results, or any other wagering activity.
• Any interruption, suspension, or termination of Platform access, whether planned or unplanned.
• Any technical malfunction, internet connectivity failure, server outage, or data loss affecting your account or game sessions.
• Any loss arising from reliance on information published on the ng999 Platform, including odds, statistics, or promotional materials.
• Any unauthorised access to your ng999 account resulting from your failure to maintain the security of your login credentials.

Nothing in these Terms limits ng999's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

The ng999 Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by applicable law.

14Privacy & Data Protection

ng999 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering on the ng999 Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by ng999 includes, but is not limited to, your name, email address, mobile number, date of birth, payment method details, device identifiers, IP address, and transaction history. This data is used for account management, KYC verification, fraud prevention, responsible gaming monitoring, and where applicable, for marketing communications to which you have opted in.

ng999 does not sell or otherwise transfer your personal data to third parties except as required for the provision of Platform services (e.g., payment processing, identity verification) or as required by applicable law. All data processing is conducted in accordance with applicable international data protection standards.

15Amendments to These Terms

ng999 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a material change is made to these Terms, ng999 will provide reasonable advance notice to registered players via email or via a notice displayed on the Platform prior to the amended Terms taking effect.

It is your responsibility to review these Terms periodically. The current version of the Terms, including the effective date, is always accessible at https://ng999.io/terms-conditions. Your continued use of the ng999 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and request account closure via [email protected] before the effective date.

16Governing Law & Disputes

These Terms and Conditions are governed by and construed in accordance with internationally recognised principles of online gambling law applicable to the jurisdiction under which ng999 holds its operating licence. ng999 does not make representations about the legality of online gambling in any specific jurisdiction and it remains your sole responsibility to ensure compliance with local law.

In the event of a dispute between you and ng999 arising from or relating to these Terms or your use of the Platform, you should first contact ng999 support at [email protected] with a clear description of the issue. ng999 will endeavour to resolve all disputes fairly and within a reasonable time.

Where a dispute cannot be resolved through direct communication with ng999 support within thirty (30) days of your initial written complaint, both parties agree to submit the dispute to binding arbitration under internationally recognised arbitration rules. The language of arbitration shall be English. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause prevents ng999 from seeking emergency injunctive relief in any court of competent jurisdiction where necessary to protect its intellectual property rights or prevent irreparable harm.

17Contact Information

For all queries related to these Terms and Conditions, your ng999 account, payments, responsible gaming tools, or any other matter concerning the Platform, please contact the ng999 support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response time: ng999 aims to respond to all support enquiries within 2 hours during peak periods and within 30 minutes during standard operating hours (Bangladesh Standard Time, UTC+6)
• Language: English

ng999 does not provide telephone support. All support interactions are conducted via email. ng999 will never contact you unsolicited to request your password, payment credentials, or OTP codes. If you receive any such communication purportedly from ng999, treat it as fraudulent and report it to [email protected] immediately.